Banking & Financial Services
Financial inclusion, community investment, financial literacy and economic empowerment.
Research Areas & Methodology
Evidence. Data. Insight.
Orange researches CSR and responsible business across multiple sectors, applying rigorous methodologies appropriate to each assignment.
Our Research Portfolio
Ten sectors under the lens
Responsible business means something different in a bank than in a mine. Our sector research reflects those realities.
Mining & Extractive Industries
Community relations, local economic development, environmental responsibility and social investment.
Construction & Infrastructure
Community impact, responsible construction, employment, local procurement and environmental sustainability.
Telecommunications & Technology
Digital inclusion, education, innovation, digital skills and technology access.
Manufacturing
Community development, environmental responsibility, employee welfare and responsible production.
Energy
Community investment, environmental sustainability, energy access and stakeholder relations.
Agriculture
Farmer empowerment, rural development, food security and sustainable agriculture.
Healthcare
Health access, community health programmes and healthcare investment.
Education
Scholarships, infrastructure, skills development and youth empowerment.
Tourism & Hospitality
Community tourism, environmental protection, employment and local economic development.
Research Methodology
How we build a credible answer
Orange applies rigorous research methodologies appropriate to each assignment — and is explicit about which method answered which question.
Quantitative Research
Structured, measurable and comparable — the backbone of benchmarking and index work.
- Surveys
- Questionnaires
- Statistical analysis
- Data modelling
- Benchmarking
- Performance measurement
Qualitative Research
Context, nuance and lived experience — how communities actually describe the change.
- Interviews
- Focus groups
- Case studies
- Stakeholder consultations
- Community dialogues
- Expert interviews
Desk Research
Systematic review of what has already been disclosed, published or regulated.
- Annual reports
- Sustainability reports
- CSR reports
- Public databases
- Policy documents
- Academic literature
- Industry reports
Mixed-Methods Research
Where appropriate, Orange combines quantitative and qualitative methods to provide a more comprehensive understanding of CSR performance and impact — pairing the scale of survey data with the depth of community testimony.
Mixed methods are particularly valuable in impact assessment, where the number alone rarely explains the outcome.
The Research Process
From brief to evidence
01
Scoping & research design
We agree the questions that matter, define the unit of analysis, and design a study capable of answering them defensibly.
02
Desk review & framework development
Existing disclosures, reports, literature and policy documents are reviewed, and measurement indicators are set before fieldwork begins.
03
Data collection
Surveys, interviews, focus groups, beneficiary assessments and community dialogues — conducted with the stakeholders the programme claims to serve.
04
Analysis & benchmarking
Statistical analysis and qualitative coding, positioned against sector benchmarks and comparable programmes.
05
Reporting & recommendations
Findings are delivered with clear methodology notes, limitations stated honestly, and recommendations an organization can actually act on.
Commission a Study
Have a research question in mind?
Commissioned studies, regional surveys, sector research and impact assessments — designed around your evidence needs.